Queen of all the rules
I arrived yesterday for a very good blog post by Peter Bregmana.
He recounts, among other things, as after a speech to top leaders of one of the pharmaceutical companies - came up to him a man called Sean. He posed the question - how to make that his secretary did not disturb him at work?
So far - it looked that Sean was working on something, he needed silence and recollection, he had closed the door to his office. Yet ... the office secretary enters and asks a small question. Although he knows that it should not - do it. One small question completely dekoncentruje Sean and much harder to return to his interrupted work. The principle, saying that the secretary is not to interfere - is broken. Jak hero behaves?:
"You know ... just stop for a moment to do what they took, because I do not want to be too rude. I answer her question, and I ask only that the next time I will not interfere in this way. "
What is Bergman?
"That's wrong Sean. And mine too. Or, if you find that people do not always do so, as you ask - it's your well. The error lies in the fact that we like to be liking. We are too nice. We do not want to leave rude. Unfortunately, this is the wrong strategy. Setting rules and allowing people on there to be broken - does not make you more like - but more to ignore. "
In order to achieve results - musimy be tough. We must fight for his. Even if it seems unpleasant or tactless. This kind of selfishness is the most natural and desirable. If we want people to comply with our policies - we require it from them - no exceptions.
The queen of all principles is "Do not break the rules"
No comments:
Post a Comment